Quality of Service


Create global impact through strong ethics, sound principles and practices and leadership integrity.


Successfully provide thought leadership and superior capability offerings while performing high quality solutions and services.


  1.  Improve customer satisfaction while
  2. Ensure and identify methods to improve information security
  3. Establish strong strategic partnerships that align with our corporate ideologies and strategies


BFG Enterprises provides quality management, consulting, coordination and services throughout the United States and sometimes abroad. BFG has developed its expertise since its establishment and its aim is to achieve a high standard of business management and information technology services to its customers. 


It is the policy of BFG Enterprises to provide the customer with goods and services to the agreed requirement in accordance with the details and price. The Leadership, Management and Staff are responsible for Quality Control through the Quality Management System seeking improvement by constant review, with clients, partners, suppliers and sub-contractors being encouraged to cooperate. BFG Enterprise is committed to achieving customer satisfaction by the use of quality procedures which will be operated to meet or exceed the requirements of ISO 9001. 


Increase or improve customer satisfaction continually while ensuring BFG is able to provide at least 2 people trained or qualified for every task.  


Information is a critical asset. Information is comparable with other assets in that there is a cost in obtaining it and a value in using. However, unlike many other assets, the value of reliable and accurate information appreciates over time as opposed to depreciating. Shared information is a powerful tool and loss or misuse can be costly, if not illegal. The intent of this Security Policy is to protect the information assets of the company and the organizations it supports. 

This Security Policy governs all aspects of hardware, software, communications and information. It covers all entities who may be given permission to log in, view or access information. 


To ensure the appropriate protection of BFG Enterprises sensitivities information processed, stored or transmitted on corporate IT systems.


It is our Service Management Policy to ensure that we provide our customers the assistance they need to keep their solutions running smoothly to benefit their business and mission. We strive to ensure the day-to-day operations of our customers’ business processes, practices and services are uninterrupted and continues to meet their needs. Our support teams are designed to help our customers achieve the levels of business continuity and availability that our customers’ businesses require. We take pleasure in delivering friendly, professional, effective assistance via our teams to achieve this standard. 

Our Support Services are delivered by highly skilled and motivated Consultants whose aim is to aid our customers resolve any queries or issues they may experience with their solutions and services. 

Our Consultants combine a wealth of expertise to achieve this: 

  • Broad experience and understanding of the real-life situations relating to services 
  • In-depth knowledge of each application and module supporting 
  • Extensive know-how in identifying, diagnosing and solving application and technical issues 
  • Access to other products experts throughout the world 
  • Target guidelines within which we aim to respond to and resolve issues 
  • Vast technical knowledge of each application 
  • The authority to take ownership of our customers’ issues and challenges 
  • The commitment to providing ongoing communication and updates to our customers regarding the status of their issue if it cannot be resolved immediately 

A clear definition of the service requirements will be agreed and maintained with the customers so all service management activity is focused on the fulfillment of those requirements. Statutory, regulatory and contractual requirements will also be documented and input to the planning process. 

It is a foundational principle of BFG Enterprises Service Management quality that the provision of Business and IT Services are driven by business needs and this will be regularly communicated to all staff through team meetings and briefing documents.   


To analyze and determine the present IT infrastructure, services and processes and ensure they align with the organization’s mission goals in today’s climate. To create management practices which are futuristic in nature. To formulate a roadmap to elevate the state of business with strategic steps to align.